kl

Frequently Asked Questions

What is fine silver?

Fine silver is silver that is almost pure 99.9% silver (sterling silver is 92.5.% silver). It comes in a clay form mixed with water and a chemical binder, which are both gone by the time the clay is fired to give the end result of 99.9% silver.

 

What is gold filled metal?

Gold filled metal is a layer of metal mechanically bonded to a base metal such as sterling silver. Gold filled will last longer (between 10 -30 years depending on the layer of gold added) than gold plated, it is much more valuable and tarnish resistant.

 

 

How long will it take to make a custom piece of jewellery?

The length of time required to make each commissioned piece will deoend on each individual piece and the work involved.

Time frame is approximately 2-6 weeks.

 

Do you deliver to my country?

I post everything via royal mail, as long as they deliver to your country then yes. You can send a private message or phone if you have any further querries about this.

 

How long will it take for my order to be posted?

It may take two to three working days for your order to be posted. Then depending on your location will depend on the delivery time.

 

How much is postage and packaging?

Postage to the uk will be £3.50 for signed for Royal mail (insured up to £50).

If you would like a weekday special delivery up to £500 (normal delivery insured up to £50) then it will cost £6.95.

Or if you would like a Saturday special delivery up to £500 insured it will be £11.60.

If you live in the local area and its convenient then you can come and collect it it person for free and see where all the jewellery is made.

 

Can i return my item if i don't like it?

Yes you can absolutely return your item if its not to your liking. Your postage payment will be excluded from your refund payment and you should also get proof of postage when returning, just incase it gets lost in the post. If you are returning an item you should contact me first so i know to expect it.

 

How long will it take for a refund to be complete?

Once i have received the returned item, i will refund you your money for the piece of jewellery and contact you so you can know to expect it.